Frequently Asked Questions
Everything you need to know about your Rock Luggage experience.
What is the warranty period for Rock Luggage products?
We take pride in our craftsmanship. All Rock Luggage suitcases come with a comprehensive 15-year manufacturer's warranty covering any defects in materials or workmanship.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $100. Delivery typically takes 3-5 business days within the continental US, and 7-14 days for international fashionistas.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your unused luggage in its original packaging within 30 days of delivery for a full refund.
How do I clean and maintain my hardshell suitcase?
To keep your luggage looking runway-ready, simply wipe the exterior with a soft, damp cloth and mild soap. Avoid abrasive cleaners to maintain the high-gloss finish.
Are your carry-on bags compliant with international airline regulations?
Yes, our carry-on collection is designed to meet the overhead bin requirements for most major global airlines, though we always recommend checking with your specific carrier before flying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.